Privacy Policy

Effective Date: 1/21/2024

Sentinel Quality LLC ("Sentinel Quality," "we," "us," or "our") is committed to protecting the privacy of its customers and website visitors. This Privacy Policy informs you of the data gathered on www.sentinelquality.com (the "Site"), how that information is used, and your rights as a user.

By using this Site, you consent to the collection, use, disclosure, and retention of your information as described in this Policy and agree to our Terms and Conditions.

1. Information Collection and Use

Data Processing of Usage Data

When you visit our Site, certain technical information is automatically recorded by our servers and third-party service providers. This may include:

• Browser type and operating system.
• IP address and Internet Service Provider (ISP).
• Interaction data (pages viewed, links clicked, and time spent on the Site).
• Country and time zone settings.

Data Processing of Personal Information

You may choose to provide personal information directly to us (e.g., via a "Start A Project" or "Contact Us" form). This information may include:

• Name and professional title.
• Email address and phone number.
• Company name and physical address.

We use this data to respond to your inquiries, open business accounts, and provide requested quality management services.

2. Cookies and Tracking Technologies

We use "cookies"-small text files stored on your device-to enhance your experience. Cookies help us remember your settings, analyze site traffic, and understand user behavior.

• Management: You can control or block cookies through your browser settings. However, rejecting cookies may limit your access to certain features of the Site.
• Do Not Track: Please note that our Site currently ignores "Do Not Track" browser signals.

3. How We Use Your Information

We use the information we collect to:

• Operate and improve the Site and our services.
• Personalize your user experience.
• Provide customer support and respond to messages.
• Detect and prevent fraud or illegal activities.
• Analyze the effectiveness of our marketing and promotional efforts.

4. Information Sharing and Disclosure

Sentinel Quality does not sell your personal information. We may share your data in the following circumstances:

• With Your Consent: When you explicitly authorize us to share your data.
• Service Providers: With third-party vendors who perform functions on our behalf (e.g., website hosting, data analysis).
• Legal Requirements: To comply with subpoenas, court orders, or legal processes, or to protect the rights, property, and safety of Sentinel Quality or others.
• Corporate Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Global Privacy Rights

We comply with local laws in the jurisdictions where we operate. Depending on your location, you may have specific rights:

California (CCPA/CPRA)

California residents have the right to request access to the categories and specific pieces of personal information collected, the right to request deletion, and the right to opt-out of certain data sharing. We do not discriminate against users exercising these rights.

Canada (PIPEDA)

In accordance with PIPEDA, users may request access to and correction of their personal information held by us.

European Union (GDPR)

EU users have the right to access, rectify, or erase personal data, as well as the right to data portability and the right to object to or restrict certain processing activities.

6. International Data Transfers

Sentinel Quality is based in the United States. By using the Site, you acknowledge that your personal information will be processed and stored in the U.S. If you are accessing the Site from outside the U.S., your communications may result in the transfer of data across international borders.

7. Children's Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect information from children. If we discover that we have inadvertently collected data from a child under 13 without parental consent, we will delete that information immediately in compliance with the Children's Online Privacy Protection Act (COPPA).

8. Changes to This Policy

We may update this Privacy Policy periodically. The "Effective Date" at the top of this page indicates the last revision. Your continued use of the Site after changes are posted constitutes your acceptance of the revised policy.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us: